FQA

General Questions

1.What are Ridgepole's key strengths?

Our factory has been deeply involved in Product Research & Development for 20+ years, focusing on functional products. We are a leading enterprise in China in anti-aging, whitening, sun protection, freeze-drying, oil skin care, and microfluidic technology, especially in the sunscreen category, which ranks first in China.

2. Where are Ridgepole’s factories located?

Ridgepole operates factories in Guangzhou, Shanghai, and Indonesia, with a new facility set to open in 2025.

3. What certifications does Ridgepole hold?

Ridgepole is certified under ISO9001, ISO22716, GMPC, ECOCERT, FDA, and HALAL, and can accommodate customer or third-party factory audits.

4. Who are Ridgepole’s notable clients?

Ridgepole works with major brands like Unilever, Procter & Gamble, L’Oréal, and Plant Doctor.

5. What is Ridgepole’s production lead time?

Production typically takes 15–25 days after receiving packaging materials, depending on product complexity.

6. What is the minimum order quantity (MOQ)?

The MOQ is 1,000 pieces, accommodating small brands testing the market.

About Products

1. Are Ridgepole’s products safe and effective?

Ridgepole ensures product safety and efficacy through high-quality raw materials and comprehensive testing.

2. Can I get product samples?

Absolutely! Ridgepole offers free samples to help you evaluate our products.

3. Can I create my own brand with Ridgepole?

Yes, Ridgepole supports OEM, ODM, and OBM services, helping clients build and develop their own skincare brands.

4. Can Ridgepole customize formulations?

Yes, Ridgepole offers tailored formulations, packaging design, and ingredient customization based on client requirements.

5. Does Ridgepole provide Halal-certified products?

Yes, Ridgepole has extensive experience with Halal certifications for markets like Indonesia and Malaysia.

6. Which Products can Ridgepole provide?

Ridgepole is offering a wide range of products, including facial care, body care, hair care, lip care men’s care, maternal and infant care, anti-aging treatments, and organic formulations.

About Payment

1. How is the payment？

50% Deposit for order confirmation, 50% balance payment within one day before delivery.

2. What are your payment terms?

Payments via TT, Alipay, or L/C. Terms can be adjusted to your needs.

3. Do you provide invoices and receipts for payments?

Yes, we issue official invoices and receipts for all transactions. These documents will be sent via email after payment is received.

4. Do you offer flexible payment terms for bulk orders?

Yes, for long-term partners and bulk purchases, we may offer flexible payment terms upon agreement. Please contact our sales team for details.

5. Can I pay in installments?

For large orders, we allow a 50% deposit before production and 50% before shipment. Other installment options may be discussed based on order size and client history.

6. Is the deposit refundable if I cancel my order?

Deposits are non-refundable once production has started, as materials and resources are allocated. However, cancellations before production may be eligible for partial refunds.

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